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Australia Post has been experiencing delivery delays due to a high volume of parcels in their network. We are aware Australia Post has increased capacity and improved delivery times although Victoria is experiencing more delays than other states. Our team is dispatching orders very fast however shipping times will vary based on Australia Post once they have left our warehouse.
Due to impacts of Covid-19 demand on Australia Post, these delivery times can vary. We are seeing some deliveries arrive on time and others taking much longer than usual. Australia Post has advised us they are building resources to help cope with this increased demand on their network.
99.9% of orders are dispatched on the same or next business day (within 24 hours) after your purchase. Orders sent to locations on the east coast of Australia generally arrive within 1 to 3 working days from date of dispatch and almost always within 5 working days. For extremely remote and WA locations delivery is usually 5 to 8 working days. Delivery will very rarely take more than 6 working days to anywhere in Australia.
Below is an estimate of delivery times;
Australia + New Zealand:
NSW – 1 to 4 working days
ACT – 1 to 4 working days
QLD – 1 to 4 working days
VIC – 2 to 5 working days
SA – 2 to 6 working days
WA – 5 to 8 working days
NT – 5 to 9 working days
TAS – 5 to 9 working days
Generally, you will receive tracking information by the end of business Monday – Friday at 5pm.
Please check your junk email inbox. Please also check the email used during checkout.
If you have still not received your tracking please email firstname.lastname@example.org.
In some cases, your parcel may be directed to postage depots outside of your area or take a route which does not seem direct.
Rest assured your parcel is on its way and will arrive as soon as possible.