Shipping

Get Up Kids is the best place to buy Motorised Scooter in Melbourne. Also check out our Best Electric Scooters for sale in Brisbane.

Australia Post has been experiencing delivery delays due to a high volume of parcels in their network. We are aware Australia Post has increased capacity and improved delivery times although Victoria is experiencing more delays than other states. Our team is dispatching orders very fast however shipping times will vary based on Australia Post once they have left our warehouse.

Aust Post Domestic updates – https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates

Aust Post International updates – https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates

read more – https://auspost.com.au/about-us/news-media/important-updates/coronavirus

How much does shipping cost?

Australia + New Zealand + Worldwide

FREE SHIPPING for all of Australia on all orders over $99 or $10 for all orders under $99.

Within Australia, we ship most orders with Australia Post eParcel.

New Zealand $10 flat rate all orders with Australia Post Express Courier.

Worldwide $50 flat rate shipping with Australia Post Express Courier.

Can I pick my order up instore?

Yes, you can from our warehouse with the Click and Collect option chosen when you checkout.

Are insurance and tracking included with delivery?

Yes, for your peace of mind your order comes with complementary tracking and insurance, you will be emailed a tracking number when your order is dispatched from our warehouse.

Express Delivery Option within Australia

NOTE: Australia Post has advised Express Post is slower due to increased volumes in their network.

We offer the fastest Express delivery in the skate and scooter industry!

In most cases, delivery will be next business day after we ship your order and country areas may take 1 to 3 working days.

When you go to your cart or checkout it will show the cost for Express Delivery.

In some cases, mostly remote areas may take an extra day or two.

Worldwide Shipping Info:

We do not ship outside of Australia

How long does delivery take?

Below delivery times are during normal times.

Due to impacts of Covid-19 demand on Australia Post, these delivery times can vary. We are seeing some deliveries arrive on time and others taking much longer than usual. Australia Post has advised us they are building resources to help cope with this increased demand on their network.

99.9% of orders are dispatched on the same or next business day (within 24 hours) after your purchase. Orders sent to locations on the east coast of Australia generally arrive within 1 to 3 working days from date of dispatch and almost always within 5 working days. For extremely remote and WA locations delivery is usually 5 to 8 working days. Delivery will very rarely take more than 6 working days to anywhere in Australia.

Below is an estimate of delivery times;

Australia + New Zealand:
NSW –  1 to 4 working days
ACT –  1 to 4 working days
QLD –  1 to 4 working days
VIC –  2 to 5 working days
SA  –  2 to 6 working days
WA  –  5 to 8 working days
NT  –  5 to 9 working days
TAS –  5 to 9 working days

Rest Of The World:

2 to 8 working days

I have not received any tracking for my order what should I do?

Generally, you will receive tracking information by the end of business Monday > Friday at 5pm.
Please check your junk email inbox. Please also check the email used during checkout.
If you have still not received your tracking please email info@kickpush.com.au.

How do I track my order?

You will receive an email with your order tracking details once dispatched.

Does my tracking show an unusual location?

In some cases, your parcel may be directed to postage depots outside of your area or take a route which does not seem direct.
Rest assured your parcel is on its way and will arrive as soon as possible.

What if I am not home attempt delivery?

If you are not home to collect your order the delivery company should leave a card in your letterbox.

It has been 7 to 8 working days and my order has not arrived?

You can either check the tracking with your tracking number or contact us at shop@getupkids.com.au and we will promptly investigate where your order is and get back to you.

The Best Scooter Shop

We aim to be the best supplier of outdoor activity toys for kids in Australia.

Contact Us

PO Box
Brisbane, Qld 4000

1300 613 983

shop@getupkids.com.au

Enquiry Line Hours

Mon - Fri: 10am - 8pm

Sat: 10am - 4pm​​

Sun: 10am - 6pm